Warranty Guide: Who Covers What?

The Heart of Your Bike: The Santa Cruz Frame 🚲

The core element of your Santa Cruz bicycle is its frame. Because we build them to handle whatever you throw at them, we lovingly care for your frame under our legendary lifetime warranty.

What About Everything Else? ⚙️

The other top-quality components bolted onto your frame are covered under warranty by their respective original manufacturers.

If you experience a problem with any non-Santa Cruz branded product on your bike, please contact your dealer who can manage the warranty process on your behalf. Or, if you prefer, you can contact the manufacturer of that specific item directly for warranty or repair service.

Why Separate Coverage? (We Promise It’s Not a Brush-Off!) 🤔

Directing you straight to the source isn't a pass-off! These component companies are best equipped to handle your claims because:

• Dedicated Stock: These companies maintain their own dedicated warranty inventory specifically for quick replacements.
• Expert Service: They have the absolute best firsthand knowledge and specialized repair processes for their own gear.
• Constant Improvement: They want to know exactly what issues are appearing out in the field so they can use that feedback to improve future product reliability.

How Long Does Coverage Last? ⏳

Warranty coverage periods vary across different brands. For most e-bike setups and other major components, the standard warranty term lasts for two years or more from your original time of purchase. Bottom line: definitely keep those purchase receipts safe and sound!

Still Need Help? We’ve Got Your Back! 🤝

If you have gone through the process with a component manufacturer and still aren't able to find satisfaction, don't sweat it. Just reach out to us with your official component manufacturer claim number, and we will do whatever we can to help sort things out and get you riding again!