---
title: "Get Connected: The FAZUA App Guide"
description: Quick start guide for the Fazua App
---
[Skip to content](https://ridersupport.santacruzbicycles.com/the-fazua-app-guide#main-content)
- [Bikes](https://www.santacruzbicycles.com/bikes)
- [Find a Dealer](https://www.santacruzbicycles.com/dealers)
- [Owners Club](https://www.santacruzbicycles.com/service/owners-club)
- [Gear](https://shop.santacruzbicycles.com/)
Open main navigation
Close main navigation
- [Bikes](https://www.santacruzbicycles.com/bikes)
- [Find a Dealer](https://www.santacruzbicycles.com/dealers)
- [Owners Club](https://www.santacruzbicycles.com/service/owners-club)
- [Gear](https://shop.santacruzbicycles.com/)
- [Contact us](https://www.santacruzbicycles.com/en-US/contact)
[Contact us](https://www.santacruzbicycles.com/en-US/contact)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Santa Cruz Bicycles Rider Support](https://ridersupport.santacruzbicycles.com/?hsLang=en)
2. [Ebikes](https://ridersupport.santacruzbicycles.com/ebikes?hsLang=en)
3. [Fazua](https://ridersupport.santacruzbicycles.com/ebikes?hsLang=en#fazua)
March 30, 2026
# Get Connected: The FAZUA App Guide
## Ready to dive into the data? Connecting your bike to the FAZUA app unlocks a world of customization, from tweaking your support levels to keeping your firmware fresh. Here is how to get your smartphone and e-bike talking to each other.
### 🚀 Getting Started
1. **Download the Goods:** Grab the **FAZUA app** from the Apple App Store or Google Play Store
2. **Web Shortcut:** You can also check the FAZUA website at https://fazua.com/en/products/app-connectivity/ to jump straight to the download.
### 🔗 Connecting to Your Bike
1. **Power Up:** Make sure your e-bike is turned on and standing still.
2. **Enable Bluetooth:** Ensure Bluetooth is active on your smartphone.
3. **Open & Pair:** Open the FAZUA app and follow the on-screen prompts to find your bike.
4. **The "Blue Flash" Confirmation:** Once the connection is a success, the five LEDs on your **LED Hub** or **Control Hub** will flash **blue 3 times**.
### 🛠️ Using the App
Once you're in, you can geek out on all the details:
- **Custom Tuning:** Individually adjust the maximum motor power for your support modes (**Breeze, River, and Rocket**).
- **Health Check:** Check your battery’s "State of Health" (SOH) to see how it's aging over time.
- **Updates:** Find instructions on keeping your system snappy with the latest firmware.
---
### 🆘 Troubleshooting
If your bike is playing hard to get:
- **Restart Everything:** Turn the drive system off and back on again.
- **Check the Hub:** If the upper LED is flashing **Red** or **Yellow**, you’ve got a "Hard" or "Soft" fault that might be blocking the connection.
- **Visit the Experts:** Still stuck? Check out the [FAZUA Service Platform](https://fazua.com/en/support/help-center/knowledge-base/fazua-app/) for deep-dive help.
- [General Questions](https://ridersupport.santacruzbicycles.com/general-questions?hsLang=en)
- [Ebikes](https://ridersupport.santacruzbicycles.com/ebikes?hsLang=en#main-content)
- [Shimano](https://ridersupport.santacruzbicycles.com/ebikes?hsLang=en#shimano)
- [Fazua](https://ridersupport.santacruzbicycles.com/ebikes?hsLang=en#fazua)
- [Bosch](https://ridersupport.santacruzbicycles.com/ebikes?hsLang=en#bosch)
- [Wheels](https://ridersupport.santacruzbicycles.com/wheels?hsLang=en#main-content)
- [Fillmore Valves](https://ridersupport.santacruzbicycles.com/wheels?hsLang=en#fillmore-valves)
- [Driver Bodies](https://ridersupport.santacruzbicycles.com/wheels?hsLang=en#driver-bodies)
- [Tires & Sealant](https://ridersupport.santacruzbicycles.com/wheels?hsLang=en#tires-sealant)
- [Suspension](https://ridersupport.santacruzbicycles.com/suspension?hsLang=en#main-content)
- [Shock/Fork Compatibility & Sizing](https://ridersupport.santacruzbicycles.com/suspension?hsLang=en#shock-fork-compatibility-sizing)
- [Basic Suspension Setup](https://ridersupport.santacruzbicycles.com/suspension?hsLang=en#basic-suspension-setup)
- [Bearing & Pivot Maintenance](https://ridersupport.santacruzbicycles.com/suspension?hsLang=en#bearing-pivot-maintenance)
- [Drivetrain](https://ridersupport.santacruzbicycles.com/drivetrain?hsLang=en#main-content)
- [Universal Derailleur Hanger (UDH) & T-type Transmission](https://ridersupport.santacruzbicycles.com/drivetrain?hsLang=en#universal-derailleur-hanger-udh-t-type-transmission)
- [Chainline & Crank Offset](https://ridersupport.santacruzbicycles.com/drivetrain?hsLang=en#chainline-crank-offset)
- [Setup and Maintenance](https://ridersupport.santacruzbicycles.com/drivetrain?hsLang=en#setup-and-maintenance)
- [Frame Specs and Cosmetics](https://ridersupport.santacruzbicycles.com/frame-specs-and-cosmetics?hsLang=en#main-content)
- [Serial Numbers](https://ridersupport.santacruzbicycles.com/frame-specs-and-cosmetics?hsLang=en#serial-numbers)
- [Dropper Post Insertion](https://ridersupport.santacruzbicycles.com/frame-specs-and-cosmetics?hsLang=en#dropper-post-insertion)
- [Frame Color & Touch Up Paint](https://ridersupport.santacruzbicycles.com/frame-specs-and-cosmetics?hsLang=en#frame-color-touch-up-paint)
- [Decals & Headtube Badges](https://ridersupport.santacruzbicycles.com/frame-specs-and-cosmetics?hsLang=en#decals-headtube-badges)
- [Creaking & Noises](https://ridersupport.santacruzbicycles.com/frame-specs-and-cosmetics?hsLang=en#creaking-noises)
- [Geometry](https://ridersupport.santacruzbicycles.com/frame-specs-and-cosmetics?hsLang=en#geometry)
- Company
- [About Us](https://www.santacruzbicycles.com/about-us)
- [Stewardship](https://www.santacruzbicycles.com/about/values)
- [Privacy Policy](https://www.santacruzbicycles.com/privacy-policy)
- Technology
- [Lifetime Guarantee](https://www.santacruzbicycles.com/warranty/claims)
- [Carbon Expertise](https://www.santacruzbicycles.com/tech/materials)
- Support
- [Bike Archive](https://www.santacruzbicycles.com/product-support)
- [Shop Small Parts](https://shop.santacruzbicycles.com/pages/bike-models?_gl=1*10owj8e*_gcl_au*MTgyMjgwMzE1Ny4xNzE5NDM1NzE2*_ga*MTA4MjYyNjI5My4xNzI0MzczMDUz*_ga_768KW5336R*MTcyNDM3MzA1My4xLjEuMTcyNDM3MzYwMi4wLjAuMA..)
- Experience
- [Stories](https://www.santacruzbicycles.com/stories)
- [Find a Retailer](https://www.santacruzbicycles.com/dealers)
- [Demo Centers](https://www.santacruzbicycles.com/demo-centers)
[](https://www.santacruzbicycles.com/)
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2024, Santa Cruz Bicycles